Security and data
Your riders. Your data.
Who owns what, where data lives and what to ask any platform before you sign. Straight answers, no marketing language.
01 · The principles
How we think about your data.
Your customers stay yours
Riders sign up to your brand. Your prices, your riders and your driver relationships are yours.
EU company, EU processing
HOPIN, s. r. o. is based in Bratislava. Processing takes place primarily in member states of the European Union.
Only what is needed
We collect the data a ride needs: pickup, drop-off, payment status and contact. Not more.
Clear roles
The partner agreement states who decides why data is used and who processes it for whom.
Rights of your riders
Riders can ask for access, correction and deletion. The platform supports handling these requests.
Open about limits
We list what we confirm per project, such as hosting details and retention periods.
02 · Before you sign
Ask every platform these seven questions.
They apply to HOPIN and to every competitor.
- Who owns the app store accounts, yours or theirs?
- Who is the data controller and who is the processor?
- Where is data stored and processed?
- Can I export all my data, and in which format?
- What happens to my data and apps if I leave?
- How long is data kept, and how is it deleted?
- Who answers if there is a data incident, and how fast?
Questions
About security and data.
Who owns the rider data in a white-label app?
In a HOPIN White Label partnership your riders are your customers. The partner agreement sets out who is the controller and who is the processor of personal data. Ask for this in writing before you sign, with any platform.
Where is the data processed?
HOPIN's published privacy policy says data is processed primarily in member states of the European Union. We confirm the exact hosting set-up for your project in the partner agreement.
Is HOPIN GDPR compliant?
HOPIN, s. r. o. is a company in the European Union and publishes a privacy policy based on the GDPR. For your own app you remain responsible for your legal basis, privacy notice and records. See our GDPR checklist for taxi apps.
Can I take my data with me if I leave?
This is a question to settle in the contract. Ask for an export of rides, riders and drivers in a standard format and for the app store accounts to be in your name.
Who do I contact about privacy?
Write to wl@hopintaxi.com. The privacy policy lists the data protection contact of HOPIN, s. r. o.
Legal texts: Privacy policy · Terms · GDPR checklist for taxi apps
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