FAQ
Questions operators ask us most.
Straight answers about cost, launch, features and growth, in 20 questions. Can't find yours? Ask us in a 30-minute demo.
01 · Cost and pricing
Cost and pricing
How much does a white-label taxi app cost with HOPIN?
A monthly fee (€390 on Core, €590 on Growth) and 2% of the fare per completed ride. See pricing.
Is there a setup fee?
Yes, once. It covers your branding in the apps, App Store and Google Play publishing, configuration of tariffs and zones, driver onboarding materials and training for your team.
Why is there a small fee per ride?
Because it ties our income to your growth. At 2% of the fare per completed ride, we earn more only when you do. Cancelled and unpaid rides don't count.
Is it cheaper than building my own app?
In most cases, yes. Building your own taxi app usually costs €150,000 to €350,000 and takes 12 to 18 months before launch. Read the build vs buy guide.
Is there a free trial?
No. Instead, you get a 30-minute demo of the live HOPIN app, which runs on the same platform, and a setup plan for your city. Book a demo.
02 · Launch
Launch
How long does it take to launch?
Usually 4 to 8 weeks from kick-off to launch. See the week-by-week plan.
What do I need to get started?
Company details and developer accounts for the app stores, your logo and colors, tariffs and zones, drivers with the licenses your city requires, a payment provider account and one project owner.
Will the apps be published under my company name?
Yes. The passenger and driver apps are published in the App Store and Google Play under your company, with your name, logo and colors.
Can I launch in more than one city?
Yes. Start in one city and add more later, each with its own tariffs and zones, in the same apps. HOPIN runs different tariffs in each of its 8 cities.
Do I need my own IT team?
No. HOPIN hosts, updates and supports the platform. You need one person who owns the project on your side.
03 · Features
Features
What's included in the platform?
A branded passenger app, a driver app, dispatch and admin, payments and business accounts. See the platform.
Which payment methods can riders use?
Card, cash, e-wallet and vouchers, plus monthly invoices for business accounts.
Can we take phone bookings too?
Yes. Operators create phone bookings in the dispatch panel, so every ride runs through one system.
Can I add services beyond taxi?
Yes. Courier delivery, city parking and bus tickets are available as modules. See more services.
Is it the same software HOPIN uses?
Yes. HOPIN's own service in 8 Slovak cities runs on it every day, with 120,000+ bookings a month. Read the case study.
04 · Growth and support
Growth and support
What is the Growth System?
The part of the platform that turns downloads into regular riders: retention flows, a launch system and a growth dashboard, with Hopin Club rewards planned for 2027. See the Growth System.
Do you run marketing for us?
If you want. Marketing services are a paid add-on: launch campaign, app store optimization, paid ads and local partnerships. See marketing services.
What is the HOPIN Network?
The planned third layer, coming 2027: one login and shared rewards across partner cities, while every operator keeps its own brand. Join the waiting list.
What support do we get?
24/7 technical support in every package, updates and new features included, and priority support plus a monthly growth review on the Growth package.
Who owns the customer data?
You do. Your riders are your customers, in your own branded apps.
Still have a question? Ask us.
Book a 30-minute demo and get answers for your city.